BSB50120 – Diploma of Business (Operations)

  • Course Code : BSB50120
  • CRICOS Course Code : 105446H
  • Course Duration : 52 weeks
  • Tuition Fee : $12,000
  • Location : Level 10, 140 Elizabeth Street, Sydney NSW 2000

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Secure your place in the BSB50120 Diploma of Business (Operations).

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This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.
Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings but seek to further develop their skills across a wide range of business functions.

This course is designed for local participants and international participants. They will study the applied theory of Business and undertake skill building exercises and assessments, many of which will be in a simulated work environment.

14th August 2023
4th September 2023
13th November 2023
4th December 2023
29th January 2024
26th February 2024
6th May 2024
27th May 2024

Students successfully completing the course will receive the BSB50120 Diploma of Business (Operations).

QIBA has the following entry requirements:

International students must:

  • Be at least 18 years of age and must have completed at least the equivalent of Year 12.
  • Have an IELTS score of 5.5 or equivalent (test results must be no more than 2 years old).
  • Participate in a course entry interview to demonstrate their suitability for the course.
  • Participate in LLN test and score 3 or above

English language competence can also be demonstrated through documented evidence of any of the following:

  • Educated for 5 years in an English-speaking country; or
  • Successful completion of an English Placement Test

NOTE: Other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 5.5.

Local participants must:

  • be at least 18 years of age.
  • have completed Year 12 or equivalent.

The BSB50120 Diploma of Business is intended to prepare participants or recognise and develop existing workers who are performing a range of management or specialist roles in a Leadership and Management environment.
This qualification is transferrable across many industries, as it teaches transferrable Business and Management skills.

Employment outcomes targeted by this qualification include:

  • Office Manager
  • Business Manager
  • Administration Manager (Government)
  • Team leader
  • Project Manager
  • Operations Manager

To attain a BSB50120 Diploma of Business (Operations), students are required to successfully complete a total of twelve (12) units of competency comprising of: 5 core units of competency; and 7 elective national units of competency.


BSBCRT511 Develop critical thinking in others Core
BSBFIN501 Manage budgets and financial plans Core
BSBOPS501 Manage business resources Core
BSBSUS511 Develop workplace policies and procedures for sustainability Core
BSBXCM501 Lead communication in the workplace Core
BSBOPS502 Manage business operational plans Elective
BSBOPS504 Manage business risk Elective
BSBPMG430 Undertake project work Elective
BSBTWK503 Manage meetings Elective
BSBPEF501 Manage personal and professional development Elective
BSBTWK502 Manage team effectiveness Elective
BSBMKG541 Identify and evaluate marketing opportunities Elective

Students are required to attend 20 hours of classroom training and assessment activities per week during the training and assessment weeks.

Approximately 6 hours per week of unsupervised study hours (assessment preparation) is expected, in addition to the 20 hours of classroom training per week.

Course delivery is through classroom-based face-to-face learning at the Sydney, Canberra and Brisbane Campus locations. This is tailored for theoretical and practical training sessions by means of simulated workplace environments and group activities.

This allows learners to develop the knowledge and foundations required to undertake business services-based work or information and communications technology work and to prepare for and practice dealing with, situations that arise in business services and IT settings. Units of competency in these courses can be delivered as standalone units.

QIBA offers Recognition of Prior Learning (RPL) and Credit Transfers to students with existing qualifications or skills, knowledge and experience. The granting of course credit may affect course fees, as well as the duration of the course.

This process is outlined in the VET Credit Transfer Policy and the VET Recognition of Prior Learning Policy. Click here to download the form for RPL/Credit transfer.

Brisbane CBD Campus

Level 2
108 Margaret Street
Brisbane City QLD 4000


+61 7 3186 6449

Sydney CBD Campus

Level 10
140 Elizabeth Street
Sydney NSW 2000


+61 2 9267 3040

Assessment for this qualification may include written reports, case studies, projects, role plays, oral questioning, case study analysis, demonstration, presentation written assessments and third-party reports as well as portfolios of evidence and workplace reports.

Students must demonstrate competence across all tasks of Assessment to achieve Competence in the unit.