Due to the Coronavirus restrictions, QIBA has temporarily closed all face-to-face classes in all campus locations. However, all courses and programs (PY, VET, ELICOS) are continuing in on-line delivery mode as per normal schedules and with regular allocated trainers. We are also inviting new enrolments in all courses on offer. New and existing cohorts all commence in on-line delivery mode and will revert to face-to-face delivery when it is safe to do so. Please contact 0292673040 for further information

BSB50120 Diploma of Business (Operations)

Course CodeBSB50120
Course NameDiploma of Business (Operations)
CRICOS Course Code105446H
Course Duration52 weeks
LocationLevel 10, 140 Elizabeth Street, Sydney NSW 2000
Level 2, 108 Margaret Street, Brisbane QLD 4000
Level 1, 15 Moore Street, Canberra ACT 2601
Tuition Fee$12,000

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Secure your place in the BSB50120 Diploma of Business (Operations).

Course Description

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.
Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings but seek to further develop their skills across a wide range of business functions.

This course is designed for local participants and international participants. They will study the applied theory of Business and undertake skill building exercises and assessments, many of which will be in a simulated work environment.

Intake Dates

11th April 2022
9th May 2022
11th July 2022
15th August 2022
10th October 2022
14th November 2022


Students successfully completing the course will receive the BSB50120 Diploma of Business (Operations).

Entry Requirements

QIBA has the following entry requirements:


International students must:

  • Be at least 18 years of age and must have completed at least the equivalent of Year 12.
  • Have an IELTS score of 5.5 or equivalent (test results must be no more than 2 years old).
  • Participate in a course entry interview to demonstrate their suitability for the course.
  • Participate in LLN test and score 3 or above


English language competence can also be demonstrated through documented evidence of any of the following:

  • Educated for 5 years in an English-speaking country; or
  • Successful completion of an English Placement Test


NOTE: Other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 5.5.


Local participants must:

  • be at least 18 years of age.
  • have completed Year 12 or equivalent.

Job Prospects

The BSB50120 Diploma of Business is intended to prepare participants or recognise and develop existing workers who are performing a range of management or specialist roles in a Leadership and Management environment.
This qualification is transferrable across many industries, as it teaches transferrable Business and Management skills.


Employment outcomes targeted by this qualification include:

  • Office Manager
  • Business Manager
  • Administration Manager (Government)
  • Team leader
  • Project Manager
  • Operations Manager

Units Description

To attain a BSB50120 Diploma of Business (Operations), students are required to successfully complete a total of twelve (12) units of competency comprising of: 5 core units of competency; and 7 elective national units of competency.


BSBCRT511Develop critical thinking in othersCore
BSBFIN501Manage budgets and financial plansCore
BSBOPS501Manage business resourcesCore
BSBSUS511Develop workplace policies and procedures for sustainabilityCore
BSBXCM501Lead communication in the workplaceCore
BSBOPS502Manage business operational plansElective
BSBOPS504Manage business riskElective
BSBPMG430Undertake project workElective
BSBTWK503Manage meetingsElective
BSBPEF501Manage personal and professional developmentElective
BSBTWK502Manage team effectivenessElective
BSBMKG541Identify and evaluate marketing opportunitiesElective

Mode of Study

The BSB50120 Diploma of Business program is delivered over a period of 52 weeks (40 academic weeks + 12 weeks holiday). This totals to 1200 hours. Students are required to attend 20 hours of classroom learning per week. Course delivery is through classroom-based face-to-face learning at the Sydney and Brisbane Campus locations for 15 hours per week. This is tailored for theoretical and practical training sessions by means of simulated workplace environments and group activities. An additional 5 hours of online learning is delivered through QIBA online learning platforms ZOOM and Learnbook(Moodle) thus comprising of a total of 20 hours of training delivery per week.


This course requires the participant to undertake study, revision, reading, research, preparation and assessments (such as projects and reports) outside set classroom hours. The External Study Hours have been derived taking into consideration the unit requirements, along with the preparation and study required to complete the assessments related to each unit.

RPL/Course Credit

QIBA offers Recognition of Prior Learning (RPL) and Credit Transfers to students with existing qualifications or skills, knowledge and experience. The granting of course credit may affect course fees, as well as the duration of the course.

This process is outlined in the VET Credit Transfer Policy and the VET Recognition of Prior Learning Policy. Click here to download the form for RPL/Credit transfer.


Sydney CBD Campus

Level 10, 140 Elizabeth Street


NSW 2000



+61 2 9267 3040

Brisbane CBD Campus

Level 2, 108 Margaret Street

Brisbane City

QLD 4000



+61 7 3186 6449

Assessment Methodology

Assessment for this qualification may include written reports, case studies, projects, role plays, oral questioning, case study analysis, demonstration, presentation written assessments and third-party reports as well as portfolios of evidence and workplace reports.

Students must demonstrate competence across all tasks of Assessment to achieve Competence in the unit.