Quality training and Assessment


QIBA ensures that all training services provided are of the highest quality standard possible and are reflective of current industry trends and delivered by appropriately qualified trainers who have extensive industry experience via face to face and supported learning.


The training philosophy held by QIBA is that students learn best by doing and gaining practical experience in real situations. Therefore, where possible, training practices will reflect and incorporate simulated work experiences and examples from students and trainers, as well as the workplace environment that students can expect for the industry which they are learning about.


Throughout the course, students are provided with tasks to complete in each unit of competency. The assessment process includes the gathering of evidence to demonstrate competence. Students are assessed using a range of methods; written questions, practical demonstration, research/project or case studies.


Students are required to submit all tasks, to their trainer/assessor in person. Assessments will be marked by trainers/assessors and feedback provided to the students.


Orientation Program


QIBA is committed to ensuring that all students receive support to adjust to life and study at QIBA. An orientation program will be compulsory for all students prior to starting their course.


Orientation programs will be conducted at the beginning of each course intake and QIBA will ensure that the orientation program is culturally sensitive so as not to offend any student or their families.


The orientation program will include information provided through a power point presentation on:

  • details of internal and external support services available to assist in the transition into life and study. Such services include welfare services, accommodation services, academic and career advice, IT support, student learning assistance, English language support and social inclusion activities.
  • legal, emergency and health services
  • facilities and resources
  • organisational policies and procedures including course progress, attendance monitoring, deferral, suspension and cancellation, course transfer and complaints and appeals.
  • any student visa conditions relating to course progress.


Learning Support


Students are provided with a range of learning support options and resources to help them meet course requirements and maintain attendance. This includes:

  • Mentoring from appropriately qualified trainers.
  • Tutorial support assistance.
  • Computer and technology support.
  • Referral to external support services.
  • Language, Literacy and Numeracy Support.


Where a student is identified as not meeting course requirements, the procedures for dealing with students at risk are identified in the QIBA Course Progress and Intervention Policy.


This service offers practical answers to most of the questions and challenges faced by students in relation to their training and/or career. We are here to help and will always try to source the information you need to feel supported or refer you to an appropriate internal or external service if required.


Welfare Services


Welfare services can include services that address the mental, physical, social and spiritual well-being of students. These services may include, through direct provision or referral, information/advice about: accommodation, counselling, crisis services, disabilities and equity issues, financial matters, legal issues, medical issues, mental health, peer mentoring, programs promoting social interaction, religious and spiritual matters, and stress-management. It may also include advice on academic and study issues.


In all matters we will respect your right to privacy. Any information disclosed will remain strictly confidential.


For our Support Services call 1300 361 955 during office hours from Mon-Fri 9.00am-5.00pm