Nationally Recognised Training

Course Delivery

Course delivery is through classroom-based face-to-face learning at the Sydney and Brisbane Campus locations for 15 hours per week. This is tailored for theoretical and practical training sessions by means of simulated workplace environments and group activities. An additional 5 hours of online learning is delivered through QIBA online learning platforms ZOOM and Learnbook (Moodle) thus comprising of a total of 20 hours of training delivery per week.

This allows learners to develop the knowledge and foundations required to undertake business services-based work or information and communications technology work and to prepare for and practice dealing with, situations that arise in business services and I.T. settings. Units of competency in these courses can be delivered as standalone units.

Assessment Methodology

Assessment for this qualification may include written reports, case studies, projects, role plays, oral questioning, case study analysis, demonstration, presentation written assessments and third-party reports as well as portfolios of evidence and workplace reports.

Students must demonstrate competence across all tasks of Assessment to achieve Competence in the unit.

RPL / Course Credit

QIBA offers Recognition of Prior Learning (RPL) and Credit Transfers to students with existing qualifications or skills, knowledge and experience. The granting of course credit may affect course fees, as well as the duration of the course.

This process is outlined in the VET Credit Transfer Policy and the VET Recognition of Prior Learning Policy. Click here to download the form for RPL/Credit transfer.


At the successful completion of the course students will be awarded with the “Testamur” and a “Record of Results” which provides detail of the Units of Competency completed in the course.

At the Partial Completion of the course students will be awarded with a “Statement of Attainment” which will detail only the Units of Competency that a student has achieved competency on in the course.

More information can be found in the following link:


Please contact the campus location for additional information.

Sydney: 02 9267 3040
Brisbane: 07 3186 6449

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